You Are Not Alone
Your counselor may not always be immediately available for contact by phone or email. Please feel free to leave a message and every effort will be made to return your call within 24 hours on weekdays and within 48 hours on weekends. If, for any reason, you feel that you need to speak with someone immediately, please see the emergency resources below:
Emergency Service: 911
Pennsylvania Crisis Hotline: 988
National Suicide Prevention Lifeline: 1-800-273-TALK
Línea Nacional de Prevención del Suicidio: 1-888-628-9454
National Domestic Violence Hotline: 1-800-799-7233
Crisis Text Line: text the word “PA” to 741741
Veteran Crisis Line: 1-800-273-TALK (8255)
Disaster Distress Helpline: 1-800-985-5990
The Trevor Project Lifeline (LGBTQ): 1-866-488-7386 or Text "Start" to 678678
Trans Helpline: 877-565-8860
If you have any questions or concerns, please contact your counselor. Your counselor may be reached directly. You may also choose to email your counselor, however, please be aware that your counselor cannot guarantee confidentiality of email communication. If you choose to communicate confidential information with your counselor via email, it will be assumed that you have made an informed decision and your counselor will view it as your agreement to take the risk that email may be intercepted.
Please be aware that email is never an appropriate vehicle of emergency communication. Do not use text, email or voicemail to communicate in a crisis. Please call 911 or Go to the nearest Emergency Room or use the crisis contact numbers listed above.
Although clients are encouraged to discuss any concerns with the counselor, you may file a complaint against the counselor with the organization listed below. Should you, the client, feel your therapist is in violation of any of these codes of ethics. The Pennsylvania Department of Health has the general responsibility of regulating the practice of licensed psychologists, licensed social works, licensed mental health counselors, licensed marriage and family therapists, licensed school psychologists practicing outside the school setting, licensed or certified addiction counselors, and unlicensed interns who practice psychotherapy.
State Board of Social Workers, Marriage and Family Therapists and Professional Counselors
P.O. Box 2649
Harrisburg, PA 17105-2649
Phone: (717) 783-1389
Fax: (717) 787-776
You may obtain a copy of the Code of Ethics from the American Counseling Association at www.counseling.org or by calling 1-800-347-6647